Home/How it works

Four steps. No guesswork.

From your first enquiry to your follow-up bloods, here is exactly what happens, how long it takes and what it costs.

Day 0 · 2 minutes

1. Enquire

Take the 2-minute quiz or book a free 10-minute call. We check eligibility (age, location, whether telehealth is suitable for your situation) and confirm the program and fee before anything is charged.

  • No referral needed
  • Bring any recent results or GP letters you already have
  • Fees confirmed up front; nothing hidden
Day 0–1 · 10 minutes

2. Intake

A structured online intake covers symptoms, history, medications, cycle or life stage, sleep, training and goals. Your practitioner reads this before authorising pathology, so the panel is matched to your question.

Day 1–3 · 15 minutes at the clinic

3. Blood collection

A pathology request is sent to you. Walk into any of 4,000+ accredited collection centres across Australia. Most panels are fasting; we send you simple preparation instructions.

  • Fast 8–12 hours (water is fine) for lipids and glucose
  • Book a morning slot; several hormones are best measured before 10am
  • Results reach your practitioner in 2–5 business days, with a copy to you
Day 5–8 · 30–45 minutes

4. Video consult

Your practitioner has already reviewed every line. The call is spent on what the pattern means for you: which markers matter, which don't, and what to do first. You leave with a written plan.

Week 1 onward

5. Treat

Nutrition, lifestyle, supplements and prescriptions where clinically indicated, filled through accredited Australian pharmacies. Check-ins and messaging are included for the program period.

Week 8–12

6. Re-measure

Follow-up bloods compare you against your own baseline. That's how we know the plan is working, and when to adjust it. With your consent, a summary goes to your GP.

Safety & standards

Clinical, not casual.

AHPRA-registered

Every prescribing practitioner is registered with AHPRA and verifiable at ahpra.gov.au. Dietitians are Accredited Practising Dietitians.

NATA-accredited pathology

Collection and analysis through accredited Australian laboratories. Nothing offshore, nothing grey-market.

Referred when needed

If a result needs urgent care or a specialist, we say so and refer you on. Telehealth is one part of your care, not a replacement for it.

Ready when you are

Start your roadmap.

Two minutes to answer a few questions, then a free 10-minute call to see if Nuvia Health is the right fit. No referral, no commitment.

Book a free 10-min consult
Find your baseline
Free consult